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What Should do Before Upgrading MacOS?

Although the every new macOS upgrade comes with certain exciting features, you need to know if your Mac computer can safely be updated (take Catalina as an example). If you pay no attention to the details, macOS update problems come with you for sure, probably your Mac update stuck or Mac failed update won't boot. Here are some of the things that you should look for before you upgrade to the new update.

1.Check compatibility. Catalina requires any of the following Mac models: iMac; MacBook Pro; MacBook Air; MacBook; Mac Pro; Mac Mini
2.Check minimum software and hardware requirements. You should have OS X Mountain Lion 10.8 or later. It requires at least 2GB of memory and 14.3GB of storage space to perform the Catalina upgrade.
3.Backup your Mac. To avoid any possible macOS Catalina update problems, making a backup of your Mac comes essential. You can backup Mac with Time Backup Machine, iCloud, iTunes, or any other third-party Mac backup tools like MacX MediaTrans.

Download Symantec software and tools

You can download the latest version of Symantec software and tools, retrieve license keys, and activate your product through the Broadcom Support Portal.

Customers with a support contract

1. On the Broadcom Support Portal, go to the Broadcom Download Center.
2. Log in using your myBroadcom account.
3. In the search box, search for your product by name, or browse the list of products.
4. Click the product you are looking for. The Product Download page opens.
5. In the Release Column, select the version you want to download.
6. Click Download to download immediately, or click FTP to see additional options for downloading through FTP.
   Note: You can also see additional tools and downloads by clicking the product name.
   
7. Activate your software product by applying the license key within the product console. Consult your product documentation for specific instructions to apply the license file manually.

Customers without a support contract

Download Endpoint Protection client-only patches and release notes

• Version: Endpoint Protection 14.3 (14.3.558.0000)
• Release Date: May 5, 2020
• Client-only patches Previous patches

If you are looking for the latest definitions, you can download these in-product, automatically through LiveUpdate, or download and update definitions manually.

Download VIP Access for Mobile or Desktop

Download the latest version of VIP Access for Desktop for Windows or MacOS, and VIP Access for Mobile iOS or Android.

1. Go to https://vip.symantec.com/.
2. Click Download.
3. Select the appropriate download for your operating system or device:
   
4. Download or update the VIP Access mobile app from Google Play (Android) or Apple App Store (iOS).

Additional information

• For login assistance, please contact your organization. For example, contact XYZ Bank to obtain help logging into the XYZ Banking app.
• For additional help, see VIP Access Help Documentation.
• VIP Access Toolbar is no longer supported.
• VIP Proximity has been removed from the product.
• Support for macOS Mojave (10.14) is released. Please download directly from VIP Manager or https://vip.symantec.com. The download is temporarily attached to this article as VIPAccessSecurityCode.7z.

Frequently asked questions (FAQ)

I cannot find my Symantec software or version on MySymantec

If you cannot find or otherwise download your Symantec software through the Broadcom Support Portal, contact Customer Care for assistance.

My serial number does not work or is not recognized on MySymantec

If you receive an error on MySymantec after entering your serial number; contact Customer Care for assistance.

How do I download the Endpoint Protection 15 client?

Endpoint Protection 15 is a cloud-based product, but it uses the Endpoint Protection 14.x client. To download the client, see Creating and installing a Symantec Agent installation package.

To see which versions of the Endpoint Protection client are installed when using Endpoint Protection 15, see Released versions of Symantec Endpoint Protection.

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I want to download a trial version of Symantec software

To obtain trials or proof of concept demonstrations for Broadcom software, please contact your Sales Account Manager. If you are not a current customer, contact the Broadcom Sales team. After you submit the form, a sales representative will contact you shortly.

I need more information about the product I downloaded

See Release notes, and then choose your product from the Filter By Product drop-down.

See System requirements, and then choose your product from the Filter By Product drop-down.

Can I download older versions of Symantec products?

You will receive access to the most recent version of the software at the time of purchase. If you are current on maintenance and support on the license, you will have access to upgrades to which you are entitled via your Version Upgrade serial number. Older versions than what you purchased may not be available.

See Broadcom's End of Life Policy for more information on availability of previous product versions

The downloaded ZIP file fails to extract or is not complete

If you receive an error when trying to extract the file that you downloaded, it is possible that the download process did not finish. In this case, download the file again. If the problem persists, contact Customer Care.

If the download process does not complete successfully, download the file again. If the problem persists, contact Customer Care.

How long will the download take?

The download time depends on the size of the file, the speed of your connection, and other factors.