Table: Mac remote deployment preparation tasks lists the additional tasks. Uninstall Symantec Endpoint Protection clients that do not uninstall normally. Your Mac (10.12; Symantec Endpoint Protection 12.1.6 MP6 - 14.0.1).

This document explains how to uninstall Symantec Endpoint Protection 12 (SEP) for UW-Madison Faculty, Staff and Students on OS X. This process will work to uninstall old versions of Symantec as well.

1. Download the Symantec Uninstaller (Mac) here.

2. After downloading the zip file, navigate to your downloads folder and double click on RemoveSymantecMacFiles.zip.

3. Open the RemoveSymantecMacFiles folder, and double click on RemoveSymanteMacFiles.command.

4. If a warning appears about opening applications from the internet, click Open.

   • If you run into a 'Cannot run due to unidentified developer' error message when trying to run the file try the troubleshooting steps found here: Open an app by overriding security settings

5. Enter in the admin password (if the user is the primary user, enter their password to login to the machine) and press enter. When you type the password into terminal, it will not show any characters, but terminal still is taking the input in.

6. Enter in a 1 to the prompt to select 'Remove all Symantec files/folders.'

7. In a small amount of time, the uninstall script will finish, and prompt you to enter a 'y' (yes) or 'n' (no) to restart your machine. In order for the uninstall to be complete, you must restart the machine. Once the machine has restarted, you have successfully uninstalled Symantec.

Hello,

Removing Symantec Endpoint Protection (SEP) has been designed to be an easy process. However, because of the complexity of the SEP suite, there are several methods that can be used for product removal. This article presents all of those options, including methods and uninstall tools for situations when the usual uninstall method has failed.

3 Steps total

Step 1: Methods for uninstalling Symantec Endpoint Protection

Methods for uninstalling Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=TECH184988

Step 2: Symantec CleanWipe Utility

If you are looking for the CleanWipe tool, here is some information that may save you some time and frustration. Users must open a case with Support to get the CleanWipe tool. Be wary of other sources that may have the tool available. You might not be getting the most current version, and you never know if the download is malicious or not. Only use the tool provided by Symantec Support.

Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first.

Uninstall options include:

- Client uninstall (including remote uninstalling of large groups)

- Removing specific client components

- Symantec Endpoint Protect Manager (SEPM) uninstall

- What to do when conventional uninstall methods fail: Cleanwipe, manual removal methods

- Mac client uninstall

http://www.symantec.com/business/support/index?page=content&id=TECH184988

Again, a New Cleanwipe version is introduced in SEP 12.1 RU2

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introduced-sep-121-ru2

As of 11/14/2012, the latest version of CleanWipe is v12.1.1101.401.

The tool supports the following OS’s:

Windows 2000 SP4+ (requires MS KB816542 included in Update Rollout 1 for SP4)
XP 32/64
Vista32/64
2000 32/64
2003 32/64
2008 Server
Server 2008 R2
Windows 7 32/64
Windows 8 / 2012 Server Both 32 and 64 bit versions, where applicable

To have the Latest Version of Symantec CleanWipe Tool, you may need to Create / Open a Case with Symantec Technical Support.

Check the Procedures to open the Case in Step 3.

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If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.

Methods for uninstalling Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=TECH184988

Manual uninstallation documents for Symantec Client Security products

http://www.symantec.com/business/support/index?page=content&id=TECH99631

Step 3: Contact Symantec Technical Support

You may need to contact Symantec Technical Support and create a case for Latest CleanWipe Tool.

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

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United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

CleanWipe has a specific use. Generally speaking, users should be able to use Add/Remove Programs to uninstall SEP. CleanWipe exists for those situations where Add/Remove programs may not solve the users problems. CleanWipe used by an inexperienced technician can result in loss of functionality beyond what is intended which could cause severe customer dissatisfaction. By working with Support we can ensure that the CleanWipe tool is being used appropriately and with full understanding of the situation that can help mitigate potential misapplication.

4 Comments

• Habanero
  Twon of An May 7, 2013 at 06:36pm

  Great info. Haven't needed to use it, but I appreciate you sharing it here. Makes it easier to find!

• Mace
  Bud G. Oct 16, 2013 at 01:48am

  It's great when the vendors put up something in the How Tos that apply specifically to their product. Spiceworks serves as a great point of reference.

• Jalapeno
  Richard2583 Apr 6, 2017 at 08:47pm

  Something important to remember with SEP is that you need to turn off the Tamper Protection feature to remove it at all. Open up the local SEP console and navigate to Change Settings and configure the Client Management settings. Click on the Tamper Protection tab and uncheck the box for 'Protect Symantec security software from being tampered with or shut down.

  This information is difficult to find in any of Symantec's documentation, but not performing this step will prevent you from being able to uninstall SEP.

• Thai Pepper
  Peter (Action1) Sep 26, 2019 at 06:20pm

  Yes, thanks, it’s a useful tool. And in addition to this, I would like to offer an alternative to this tool - this is our free product Action1. Action1 is capable of uninstalling programs on one or several computers at the same time without the need to install the server part, as it has a cloud architecture.
  https://www.action1.com/p/Free-Uninstall-Software-Remotely-73.html